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25
Apr
2011

Our message to Sony: please be more forthcoming to what your problems are

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Our message to Sony: please be more forthcoming to what your problems are

If you have been reading the news lately regarding Sony and their Playstation Network being offline, you probably also have read some of the opinions of the gaming community regarding reimbursements and things that Sony could do to “make things right” by their users.


Whenever we report news here at kickarss, we try to do so by remaining neutral and impartial, however we are so appalled at the way Sony has handled the situation that we wanted to dedicate an article about how badly, in our opinion, the whole situation has been handled and how is affecting the image of one of the most important players in the video game industry today.


We feel Sony has been very vague as far as the information that they have been posting, and this of course led to a lot of speculation from the media to fill the void. To prove our point here is a transcription of some of the communications that Sony posted on their blog:


April 21: While we are investigating the cause of the Network outage, we wanted to alert you that it may be a full day or two before we’re able to get the service completely back up and running.


April 22: An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th.


Sounds to us like Sony reps are providing conflicting statements (and to be honest, attempting to cover up the truth). On the 21st Sony is telling us that they are investigating the cause of the outage, while on the 22nd they are saying that they themselves turned off PSN and Qryocity services on the 20th because they knew they were having an external intrusion attack.


If they did indeed shutdown the network because of an “external intrusion” why wouldn’t they let us know on the 20th? It would have kept users from wondering what was the actual cause of the outage, and maybe to those that have credit card information on record, it would have allowed them to start taking preventive measures on their own to protect themselves.


Instead, what they did was to provide a vague statement that left us wondering even more what was going on:


April 20: We're aware certain functions of PlayStation Network are down.  We will report back here as soon as we can with more information.  Thank you for your patience.


As we mentioned before, the lack of information caused media outlets to create speculation such as hacker group Anonymous being involved on the attacks, or speculation about reimbursement to PSN Plus customers, etc.


Some may argue that Sony is providing little information to protect their network infrastructure by not letting the community know the specifics. However, we don’t feel this way, since we believe Sony could have provided more information to inform gamers all around the world without compromising its network security.


Our message to Sony is this:


Please be more forthcoming on what your problems are. Who knows, maybe the gaming community might show a little bit more empathy towards you. If in fact a third party attacked the network, please realize that it wasn’t your fault. Admitting to the situation by communicating clearly and timely will not be seen as a sign of weakness and will never be worse than leaving gamers wondering what the problem might be.

Finally, please realize that by not providing enough information you are creating room for speculation and in fact you might be actually encouraging confusion and concern among the gaming community. This is a time when we all need to be on the same page, however, with the way you are handling the situation, our patience is wearing thin.


 Please let us know what you think about the whole PSN being down and how Sony is handling the situation by leaving a comment below.



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Comments

0 Ladymisskier 2011-04-27 22:14 #3
Ugh, these articles are getting ridiculous, and VERY annoying. The majority of the commenters on the psn blog aren't even in an uproar on how sony handled the situation, and frankly websites like these are simply blowing it to enormous un-necessary proportions.

All that matters is that sony gets the issue resolved and gamers are allowed to play online safely with no scares such as these. If that gets handled, then sony have done their job.
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0 Anonymous 2011-04-27 22:09 #2
I think you right on this one. They should of know there system was going to be or being hacked. And also at the same time that the PSN has gone offline, they have launched their Xbox Nations Online Event, which will see millions of gamers invited to play online for free this weekend. Of course Microsoft has declared that they expect more players online this weekend and have taken the opportunity to boost their network reliability. So there's a lot to go with.
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0 Shendow 2011-04-26 06:26 #1
I got single player games to finish up on PS3, I got my free copy of Halo Reach for my 360 and a buttload of PC games.

So I don't care how long Sony takes, all that really matters is that they do it right.
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